Branch Manager

Overview

The Branch Manager focuses on the betterment of Supplied Energy as it relates to branch and overall company sales, maintaining an organized, clean facility (both inside and outside), receiving inventory, picking and packing orders accurately, maintaining vehicles and machinery, delivering product, coordinating logistics, assisting with installations for solar, geothermal, and air-source, and other duties as assigned by management. Overall, the person in this position strives to exceed customer expectations in a sales role, order/product fulfillment, delivery, logistics, and customer service.

As it relates to the sales side of this role, there is opportunity for commission to increase the salary range.

Physical needs are required for this role. With proper safety procedures followed, this role requires no fear of heights and ability to maneuver 100-plus pounds.

After a 90-day probationary period, employee is eligible for 100% employee healthcare coverage and unlimited paid time off.

Preferred Skills

Organized
Attention to detail and cleanliness
Perform tasks as directed
Analytical
Team player
Strategic
Risk management
Technical skills
Quality management
Proficient in: Microsoft Office Suite, CRM platform, ERP system
Not afraid to be told "no" when calling on potential new customers
Excellent follow-through
Strong written and verbal communication skills
Motivated to track performance metrics
Works well unsupervised and is self-motivated
Willingness to learn and try again

Qualifications and Education Requirements

Entry level with advancement opportunities as product and industry knowledge is developed by the individual.
Relevant sales experience or education
Experience in HVAC, specifically heat pumps, water heating, and/or the construction industry
IGSHPA, NATE, ACCA, or PHCC certification is preferred, but not required
Comfortable visiting job sites
Ability to maneuver vehicles in combination (trailer)
Valid driver's license required
Physical needs: No fears of heights and able to lift 100-plus pounds

Job Responsibilities

Contribute to the betterment of Supplied Energy

Contribute to the growth of sales by ensuring projects are packed, picked, and shipped or delivered efficiently and accurately to existing customers while cultivating new customer relationships to grow sales
Ensure a customer first mindset throughout all processes and interactions
Document, update, and follow processes and procedures, either created personally or by others related to the role
Focus on cost control and savings in all aspects of business
Work with relevant teams, including Order Entry, Product Management, and Sales
Practice professionalism through language, taking initiative, following proper etiquette, etc.
Work with a team player, positive attitude
All other duties as assigned

Maintenance of the facility

Clean and organize facility inside and outside, including adjacent buildings
Maintain product yard, cleaning up trash and mowing around buildings
Organized inventory and ensure items are clearly displayed
Remove trash as needed

Maintenance of vehicles and machinery

Assist with vehicle maintenance, assuring all vehicles are in good condition to go on the road
Clean vehicles thoroughly bi-monthly, inside and outside
Lubricate machinery as needed
Assist in ensuring all machinery is in good condition/maintained properly

Order fulfillment and delivery

Communicate with customers
Follow shipping processes
Reference ERP system to pick, pack, and ship orders correctly
Deliver orders as assigned
Forklift operating experience

Sales

Grow sales, our customer base, and the products/solutions we offer
Create proposals and quotes for installers and distributors
Provide project knowledge for commercial and residential HVAC and solar opportunities
Work with installers in HVAC and solar design
Occasional training and on-site project support

Why You'll Love this Job

Professional development: You'll be working with a team that has over 100 years of collective experience in the renewable energy industry, and we work with manufacturers to provide ongoing training specific to the systems we offer. We're always open to assisting you with achieving new certifications or furthering your education in other ways.
Stay active: Days don't drag on. As a member of a team that is required to wear many hats, you’ll always have a task to perform even if your typical day-to-day duties aren't required for that specific day.
Robust relationship building: We're an extension of our customers' businesses, not just a vendor they buy products from. You get the opportunity to meet new people and truly understand how their business works – every customer is unique.
100% Health Coverage: Supplied Energy covers 100% of employees’ health care with dental and vision plans as additional options.

An Important Note About Us

At Supplied Energy, we put a strong emphasis on customer service and quality.

Here’s the cheat sheet on service, and therefore, how we prioritize tasks, projects, and goals while keeping the highest quality in mind:

CUSTOMER > TEAM > INDIVIDUAL

When in doubt, do what’s best for the customer, then our team, and finally, yourself. Then prioritize your day, week, tasks, and projects with this in mind. This isn’t to say you should strive to meet unrealistic expectations. But, within the realm of reality and sanity, we should do everything we can to leave our customers feeling like they’re the most important part of your workday – not an afterthought or nuisance. Don’t agree to something when we’re not justifiably confident we can deliver.